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Customer Charter

Our Customer Charter incorporates the NHBC Consumer Code for HomeBuilders. It sets out our commitment to provide you with service, procedures and information at appropriate stages during your purchase.

Download our Customer Charter



  • National House-Building Council

    National House-Building Council

    Chestnut Homes have an A1 Rating (the highest possible) with NHBC (National House-Building Council) is the independent regulator and standards setter for the new homes industry. Our registered number is 58792.

  • Considerate Constructors

    Considerate Constructors

    A national initiative set up by the construction industry to encourage best practice beyond statutory requirements with regards to the environment, the workforce and the general public.

  • Consumer Code for House Builders

    Consumer Code for House Builders

    A voluntary industry code adopted by Home Builders registered with the NHBC to ensure that Home Buyers are treated fairly, know what levels of service to expect, are given reliable information and know how to access quick, low cost dispute/resolution procedures if they are dissatisfied.

  • Lincolnshire Chamber of Commerce and Industry

    Lincolnshire Chamber of Commerce operates through local areas in Boston, Gainsborough, Grantham, Lincoln, Sleaford & Spalding


Our Developments

  • Consumer Code for House Builders
  • National House-Building Council