| Q. |
How do we reserve our Chestnut Home? |
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| A. |
Firstly check availability and selling price with
the Sales Information Centre on the particular development
that you are interested in.
A Reservation Fee is payable (normally £250)
which will reserve the property for a number of
weeks, usually 4 or 6 weeks, during which time, Exchange of Contracts
must take place. Completion will usually follow 7 to 14 days
later or when your new home is ready. |
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| Q. |
Do we get a choice of finishes? |
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| A. |
Depending on the stage of construction you can usually
choose from an extensive range of finishes which normally includes kitchen units, worktops, wall-tiles and wall colours. All the properties include quality stainless steel kitchen appliances and sinks, and attractive white sanitary ware with chrome accessories as standard fittings.
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| Q. |
Can we have extras/alterations to our
new home? |
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| A. |
Depending on the stage of construction we can incorporate
extras from our standard list and carry out minor alterations to our standard
specifications. The Sales Negotiators have a list of extras
available, and are only too happy to work with you to
tailor your new home to meet your requirements. |
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| Q. |
What is NHBC cover? |
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| A. |
The NHBC cover is in effect our ‘insurance
policy’ to ensure that your new home is built
to the standards laid down by the NHBC, and also to
ensure that any problems arising with your new home
are dealt with by the builder of your new home.
In simple terms, the builder has a responsibility
to rectify problems that arise within the first two
years (that are due to defective materials and/or workmanship),
with the NHBC offering a Structural Warranty for a further
eight years. The ‘NHBC period’ covers major
structural problems i.e. foundations, floors and roof
structures. |
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| Q. |
What happens on handover day? |
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| A. |
The Sales Negotiator will hand over the keys to your
new home and explain how all services, appliances, alarm
systems etc work. He or she will also ask you to inspect
your new home, which we hope you find to your liking.
However if there are any minor items that require attention,
a note will be made of the items and we will arrange
for them to be attended to as soon as possible.
The Sales Negotiator will take the meter readings
and ensure that final bills are sent by the service
providers to Chestnut Homes for prompt payment.
Finally you will be asked to sign a form acknowledging
the receipt of keys, and that your new home is to your
satisfaction.
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| Q. |
What happens if minor problems occur
when we have moved in? |
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| A. |
Despite our best efforts, sometimes problems, usually
of a minor nature, can occur. If this happens, please
report these to the Sales Negotiator on site (not the
Site Manager) and he / she will see that the items are dealt
with as soon as possible. Urgent matters are normally
attended to straight away, with general non-urgent items
taking a little longer. |
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Registered number 58792