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Customer Charter

Customer Charter

Our Customer Charter incorporates the NHBC Consumer Code for Home Builders. It sets out our commitment to provide you with service, procedures and information at appropriate stages during your purchase.

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Quality & Security

Our Service

  • We are very proud of our ‘A’ rating with the NHBC – this rating is only given to builders who deliver consistent quality.
  • Through our dedicated staff we are able to offer a first class service, taking the time to establish your exact needs and aspirations, we then work closely with you to ensure your full satisfaction.
  • Our staff are available to assist throughout all the stages of the purchase of your new home and in the selection of the all important equipment and finishes which transform a brand new house or apartment into your very own special home.
  • All developments undertaken by Chestnut Homes are carefully planned, with great emphasis on not only offering well designed new homes, but creating an overall quality environment with extensive use of soft landscaping and well proportioned gardens.
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It's not just a numbers game

  • 93% of Chestnut home buyers would buy a Chestnut home again.
  • 97% of Chestnut home buyers would recommend Chestnut Homes to a friend.
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Consumer Code for House Builders
A voluntary industry code adopted by Home Builders registered with the NHBC to ensure that Home Buyers are treated fairly, know what levels of service to expect, are given reliable information and know how to access quick, low-cost dispute/resolution procedures if they are dissatisfied.

National House-Building Council

NHBC is the UK’s leading warranty and insurance provider for new homes.

Established in 1936, NHBC sets standards for its registered housebuilders and works to improve the construction quality of the homes they build. This is ultimately for the benefit of homeowners.

NHBC is a non-profit distributing organisation with no shareholders that dedicates resources and technical expertise to support the industry in raising the standards of new homes.

NHBC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

A national initiative set up by the construction industry to encourage best practices beyond statutory requirements with regards to the environment, the workforce and the general public.

Lincolnshire Chamber of Commerce and Industry
Lincolnshire Chamber of Commerce operates through local areas in Boston, Gainsborough, Grantham, Lincoln, Sleaford & Spalding.

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