Privacy Policy

Effective date: 28 April 2026

Chestnut Homes Limited (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you:

• visit our website
• make enquiries or request information
• receive marketing communications from us (including email, post and SMS)
• interact with us in any other way

It also explains your rights under UK data protection law.

1. Who we are

Chestnut Homes Limited is the data controller responsible for your personal data.

Registered office:
Chestnut Homes Ltd
The Old School
Wragby Road
Langworth
Lincoln
LN3 5BJ

Company number: 1040616

Email: marketing@chestnuthomes.co.uk

2. About this Privacy Policy

This policy applies to personal data collected through our website, marketing activities and communications, including SMS messages, email, telephone calls and written correspondence.

We may update this policy from time to time. Any changes will be published on our website and will take effect once posted.

3. Personal data we collect

3.1 Information you provide to us

You may provide personal data to us when you:

• complete enquiry, contact or registration forms on our website
• request brochures or information
• sign up to receive marketing communications
• communicate with us by email, telephone, SMS or post
• take part in surveys, competitions or promotions

The information we collect may include:

• name
• postal address
• email address
• telephone and mobile numbers
• marketing preferences
• details of your enquiry or correspondence

You are not required to provide personal data to browse the public areas of our website.

3.2 Information we collect automatically

When you visit our website, we may automatically collect:

• a truncated and anonymised version of your IP address
• browser type and version
• operating system and platform
• information about your visit, including pages visited, time spent on pages, referral source, date and time of access and downloads

This information does not generally identify you personally.

4. How we use your personal data

We use your personal data to:

• respond to enquiries and requests for information or brochures
• provide information about our developments and services
• manage registrations and preferences
• send marketing communications by post, email or SMS (where permitted)
• improve our website, services and customer experience
• comply with legal and regulatory obligations

We will never sell, rent or trade your personal data.

5. Marketing communications and SMS messaging

5.1 Marketing

We may send you marketing communications if:

• you have asked us for information or provided your details
• you have previously engaged with us and have not opted out
• you have given explicit consent where required

Marketing may be sent by post, email, telephone or SMS, depending on your preferences and applicable law.

5.2 SMS messaging

If you provide your mobile phone number, we may send you SMS messages relating to:

• your enquiries
• information about developments, events or offers
• service-related updates

By providing your mobile number, you confirm that you are authorised to do so and that the number belongs to you.

You can opt out of SMS marketing at any time by following the opt-out instructions included in the message (such as replying “STOP”) or by contacting us using the details in Section 12.

SMS messages may be sent using third-party service providers who act on our behalf and are required to keep your information secure and confidential.

6. Legal basis for processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent – where you have explicitly agreed to receive communications (such as marketing or SMS messages)
• Contract – where processing is necessary to respond to or fulfil a request
• Legitimate interests – where processing is necessary for our legitimate business interests and does not override your rights
• Legal obligation – where we are required to comply with the law

You may withdraw consent at any time.

7. Sharing your personal data

We may share your personal data with:

• authorised employees and contractors
• trusted third-party service providers who support our business (e.g. IT systems, analytics or messaging services)
• associated companies within the Chestnut Homes group

All third parties are required to process your data securely and in accordance with data protection law.

We may also disclose personal data if required to do so by law or regulatory authorities.

8. Cookies and analytics

Our website uses cookies to improve functionality and performance.

Cookies are small text files stored on your device. They do not contain personal information such as your name or address.

We use Google Analytics to understand how visitors use our website. This helps us improve usability and content. Google Analytics cookies include:
__utma, __utmb, __utmc, __utmz, __utmt

You can manage or disable cookies through your browser settings. Further information is available in our Cookie Policy (if applicable).

9. Data retention

We keep your personal data only for as long as necessary for the purpose it was collected, including legal, accounting or reporting requirements.

Retention periods vary depending on the nature of the data. Further details are available on request.

10. International transfers

We do not routinely transfer personal data outside the UK. Where international transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR.

11. Your rights

You have the right to:

• access your personal data
• request correction of inaccurate data
• request erasure of your data
• object to or restrict processing
• withdraw consent at any time
• request data portability
• complain to the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

12. Contact us

If you have any questions about this Privacy Policy or how we use your data, please contact:

Chestnut Homes Ltd
The Old School
Wragby Road
Langworth
Lincoln
LN3 5BJ

Email: marketing@chestnuthomes.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.